Privacy Policy

1. Information We Collect

When you place a commission or request a Sample Salon, we collect the information necessary to fulfill your order: your name, email address, shipping address, and payment details. We may also collect the customization details you provide for your stationery, such as names, dates, and venue information.

When you browse our website, we may collect standard technical information such as your IP address, browser type, and pages visited, through cookies and similar technologies.

2. How We Use Your Information

We use your information to fulfill your commissions, communicate about your orders, improve our services, and comply with applicable legal obligations. We do not use your personal data for unsolicited marketing unless you have opted in to receive correspondence from us.

3. Third-Party Service Providers

We share your information with the following service providers, solely as necessary to deliver our services:

• Stripe processes payment transactions on our behalf. Your payment card details are transmitted directly to Stripe and are not stored on our servers. Stripe’s privacy policy governs its handling of your payment information.
• StationeryHQ is our print fulfillment partner. We share your shipping address and order specifications with StationeryHQ to produce and deliver your stationery.
• Supabase provides our database hosting infrastructure, with encryption at rest and in transit.

We may also share information with other service providers (such as email delivery and analytics tools) as reasonably necessary to operate our business. We require all service providers to handle your data in accordance with applicable privacy laws.

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is used exclusively in service of your relationship with Parchment & Pearl and the fulfillment of your orders.

5. Cookies

We use essential cookies to maintain your session and shopping cart. We may use analytics cookies to understand how visitors use our site, which helps us improve the experience. You may disable non-essential cookies through your browser settings; however, doing so may affect site functionality.

6. Data Retention

We retain order records for the period required by applicable tax and commercial regulations. You may request deletion of your personal data at any time by contacting us at the address below, subject to our legal retention obligations.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or obtain a portable copy of the personal information we hold about you, and to opt out of certain processing activities. To exercise any of these rights, please contact us using the information below. We will respond within the timeframe required by applicable law.

8. Security

We employ industry-standard security measures, including encryption in transit (TLS) and at rest, access controls, and regular review of our security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security, but we take reasonable measures to protect your information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the change becoming effective. Your continued use of our services after the effective date constitutes acceptance of the revised policy.

11. Contact

For privacy-related inquiries, please write to privacy@parchmentandpearl.com.